Terms of Use

1. Acceptance of Terms

Your continued use of the Website constitutes your ongoing acceptance of these Terms as they appear at the time of each visit. These Terms form a legally binding agreement between you and . If you are using the Website on behalf of an organisation or another person, you represent and warrant that you have authority to bind that party to these Terms, and references to "you" include that party.

We reserve the right to amend these Terms at any time. Amendments take effect as soon as the revised Terms are published on the Website. We encourage you to review this page periodically. If any amendment materially affects your rights, we will endeavour to make that change prominent on the Website. Continued use after any amendment constitutes acceptance of the amended Terms.

2. Purpose of the Website

The Website provides general information about Bellarincourt's hotel and casino facilities, accommodation options, dining experiences, event spaces, and related guest services located at our Mackay, Queensland property. It also provides a channel through which prospective guests may submit reservation enquiries and obtain rates information.

The Website is intended solely for personal, non-commercial use by individuals who are seeking information about, or who wish to make a reservation at, Bellarincourt. Nothing on the Website constitutes professional, financial, legal, or gaming advice.

3. Permitted Use

3.1 Authorised Use

You may use the Website to:

• Browse information about Bellarincourt's facilities, services, and offers;
• Submit reservation requests and enquiries;
• Access publicly available content for personal, non-commercial purposes; and
• Contact us through any contact form or email address provided on the Website.

3.2 Prohibited Conduct

You must not:

• Use the Website for any unlawful purpose or in violation of any applicable Australian federal, state, or local law or regulation;
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or its content for commercial purposes without our prior written consent;
• Attempt to gain unauthorised access to any part of the Website, its servers, or any system or network connected to the Website;
• Introduce viruses, malicious code, or any technology designed to disrupt, damage, or intercept data or systems;
• Use automated tools, bots, scrapers, or crawlers to harvest data from the Website without our express written permission;
• Misrepresent your identity or impersonate any person or entity;
• Post, transmit, or distribute any content that is defamatory, offensive, discriminatory, harassing, or otherwise unlawful; or
• Interfere with or disrupt the integrity or performance of the Website.

Breach of any of the above prohibitions may result in immediate suspension of your access to the Website and may expose you to civil or criminal liability.

4. Intellectual Property

4.1 Ownership

All content on the Website, including but not limited to text, graphics, photographs, illustrations, logos, trademarks, service marks, audio and video clips, data compilations, and software ("Content"), is the property of or its licensors and is protected by Australian and international copyright, trademark, and other intellectual property laws.

4.2 Limited Licence to Users

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and view the Content for your personal, non-commercial use only. This licence does not permit you to:

• Download, reproduce, or distribute Content except where expressly permitted;
• Modify, adapt, translate, or create derivative works from any Content;
• Remove or obscure any copyright, trademark, or other proprietary notices; or
• Use any Content in a manner that suggests an association with or endorsement by Bellarincourt without our prior written consent.

4.3 Trade Marks

"Bellarincourt" and associated logos and marks are trade marks of . Nothing on the Website grants any licence to use those marks without our prior written permission.

4.4 User Submissions

If you submit any content to us via the Website, including enquiries, feedback, or reviews, you grant us a non-exclusive, royalty-free, perpetual, worldwide licence to use, reproduce, adapt, publish, and display that content for operational and promotional purposes. You represent that you own or have the necessary rights to grant this licence and that your submission does not infringe any third-party rights.

5. Reservation Requests

5.1 Nature of Reservation Requests

Submitting a reservation request through the Website constitutes an invitation to treat and not a confirmed booking. A binding reservation contract between you and is only formed when we issue a written booking confirmation to you by email or other agreed means.

5.2 Accuracy of Information

You must provide accurate, complete, and current information when submitting a reservation request. We are not responsible for any errors, delays, or failure to confirm a reservation that arises from inaccurate information you have provided.

5.3 Availability

All room types and guest services advertised on the Website are subject to availability at the time of booking. Display of a room type or rate on the Website does not guarantee availability. We reserve the right to decline any reservation request at our sole discretion.

5.4 Guest Eligibility

The primary guest named on any reservation must be at least 18 years of age and must be present at check-in. Valid government-issued photo identification will be required at check-in for all guests.

6. Rates and Booking Terms

6.1 Published Rates

All room rates and charges displayed on the Website are quoted in Australian dollars (AUD) and include the applicable Goods and Services Tax (GST) unless stated otherwise. Rates are subject to change without notice until a confirmed booking is in place.

6.2 Rate Conditions

Promotional and special rates may carry specific conditions, including non-refundable payment requirements, restricted date ranges, minimum-night stays, or advance-purchase obligations. Any such conditions will be disclosed at the time of booking. You are responsible for reading and accepting all applicable rate conditions before completing your reservation.

6.3 Payment

Payment terms, accepted payment methods, and any deposit or pre-payment requirements will be set out in your booking confirmation. Failure to comply with payment terms may result in automatic cancellation of your reservation without further notice.

6.4 Cancellation and Amendment

Cancellation and amendment conditions vary by rate type and are disclosed at the time of booking. The following general policies apply unless a more specific rate condition applies:

Non-refundable rates are charged in full at the time of booking and no refund is available for any cancellation or amendment.

6.5 Errors in Pricing

We take reasonable care to ensure rates displayed on the Website are accurate. In the event of a manifest pricing error, we reserve the right to cancel any reservation made at that erroneous rate and will notify you as soon as practicable. In such circumstances, we will offer you the opportunity to rebook at the correct rate or receive a full refund of any amounts paid.

7. Age Restrictions

Access to the casino areas of Bellarincourt is strictly restricted to individuals who are 18 years of age or older. This age restriction applies at all times and without exception, in accordance with applicable Queensland gaming laws. Proof of age documentation will be required before entry to the casino floor is permitted.

By using the casino-related sections of this Website or by seeking access to the casino premises, you confirm that you are at least 18 years of age. We reserve the right to refuse entry to the casino to any person who cannot satisfactorily establish that they meet the minimum age requirement.

Persons under the age of 18 must not use any portion of this Website that relates to gaming activities, and must not enter the casino areas of the property.

8. Responsible Gaming

8.1 Our Commitment

Bellarincourt is committed to promoting a safe and responsible gaming environment. We believe that gaming should be an enjoyable leisure activity. We actively support measures that assist guests who may wish to manage or limit their gaming activity.

8.2 Self-Exclusion and Support

Guests who are concerned about their gaming behaviour, or that of someone close to them, are encouraged to seek assistance. The following publicly available resources provide information, guidance, and self-exclusion tools:

• Gambling Help Online — a national service providing free information and support resources at www.gamblinghelponline.org.au.
• Gambling Help Queensland — offers free, confidential support services and information for Queensland residents at www.gamblinghelp.qld.gov.au.
• Office of Liquor and Gaming Regulation (OLGR) — the Queensland government regulator that publishes public guidance on responsible gaming, gaming venue obligations, and complaint pathways. Further information is available at business.qld.gov.au.

8.3 Responsible Gaming Practices

We encourage all guests engaging in gaming activities to:

• Set a personal time and expenditure limit before commencing play;
• Treat gaming as entertainment and not as a source of income;
• Avoid gaming when feeling distressed, under pressure, or in circumstances that may impair sound judgement;
• Take regular breaks during gaming sessions; and
• Speak to our staff if they require information about self-exclusion options or other support measures available at the venue.

9. External Links

The Website may contain hyperlinks to third-party websites. These links are provided for your convenience only. does not endorse, control, or accept responsibility for the content, privacy practices, or availability of any linked third-party website. Accessing a linked website is entirely at your own risk and subject to the terms and conditions of that website.

We encourage you to review the terms of use and privacy policies of any third-party website you visit. The inclusion of a link on our Website does not imply any relationship with, or approval of, the linked site or its operator.

You may not create a link to the Website from another website without our prior written consent. Any permitted link must not suggest any form of endorsement by Bellarincourt or misrepresent our relationship with you.

10. Website Availability

We endeavour to make the Website available on a continuous basis; however, we do not warrant or guarantee that the Website will be uninterrupted, error-free, or free from viruses or other harmful components. The Website may be temporarily unavailable due to scheduled or emergency maintenance, technical failures, telecommunications interruptions, or events beyond our reasonable control.

We reserve the right to suspend, withdraw, or restrict access to the Website, or to any part of it, at any time without notice, for operational, security, or commercial reasons. We will not be liable to you for any loss or inconvenience arising from any unavailability of the Website.

11. Limitation of Liability

11.1 General Disclaimer

To the maximum extent permitted by law, the Website and all Content are provided on an "as is" and "as available" basis without any warranty or representation of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

11.2 Exclusion of Liability

To the fullest extent permitted under applicable Australian law, , its directors, officers, employees, agents, and contractors will not be liable to you for any:

• Loss of profits, revenue, or anticipated savings;
• Loss of data or goodwill;
• Indirect, incidental, special, consequential, or punitive damages; or
• Any loss or damage arising from your reliance on information published on the Website,

whether arising in contract, tort (including negligence), statute, or otherwise, even if we have been advised of the possibility of such loss or damage.

11.3 Consumer Guarantees

Nothing in these Terms excludes, restricts, or modifies any right or guarantee you may have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other non-excludable statutory provision. Where our liability cannot be excluded by law, our liability is limited, to the extent permitted, to resupplying the relevant services or paying the cost of having them resupplied.

11.4 Indemnity

You agree to indemnify and hold harmless and its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Website, your breach of these Terms, or your violation of any applicable law.

12. Privacy and Personal Data

is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. The manner in which we collect, use, disclose, and protect your personal information — including any special-category personal data — is set out in our Privacy Policy, which forms part of these Terms by reference.

For any privacy-related enquiries, please contact us at privacy@bellarincourt.com.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Queensland and the applicable laws of the Commonwealth of Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of Queensland and any courts that may hear appeals from those courts.

If you are accessing the Website from a jurisdiction outside Australia, you are responsible for compliance with any local laws applicable in your jurisdiction. Nothing on the Website constitutes an offer or solicitation to any person in any jurisdiction where its distribution or use would be contrary to applicable law.

14. Disputes

14.1 Informal Resolution

If you have a concern or complaint regarding the Website or these Terms, we encourage you to contact us in the first instance so that we may attempt to resolve the matter informally. Please send written details of your complaint to:

We will acknowledge receipt of your complaint within five (5) business days and endeavour to respond substantively within twenty (20) business days.

14.2 Formal Dispute Resolution

If we are unable to resolve a dispute informally within thirty (30) days of your written complaint, either party may refer the matter to mediation administered by a mutually agreed mediator in Queensland before commencing court proceedings, except where urgent interlocutory relief is required.

14.3 Regulatory Complaints

Nothing in these Terms prevents you from lodging a complaint with a relevant regulatory authority, including:

• The Office of the Australian Information Commissioner (OAIC) for privacy-related complaints — further information is available at www.oaic.gov.au; or
• The Queensland Office of Fair Trading for consumer-related complaints — further information is available at www.qld.gov.au/law/fair-trading.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any booking confirmation issued to you, constitute the entire agreement between you and with respect to your use of the Website and supersede all prior agreements, representations, and understandings relating to the same subject matter.

15.2 Severability

If any provision of these Terms is held by a court of competent jurisdiction to be unlawful, void, or unenforceable, that provision will be severed from the remaining Terms, which will continue in full force and effect.

15.3 Waiver

Our failure or delay in enforcing any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of .

15.4 Assignment

We may assign or transfer our rights and obligations under these Terms to another entity, including in connection with a merger, acquisition, or sale of assets. You may not assign your rights or obligations under these Terms without our prior written consent.

15.5 No Third-Party Rights

These Terms do not confer any rights on any third party. No person other than you and has any right to enforce any provision of these Terms.

16. Contact Us

If you have any questions about these Terms or your use of the Website, please contact us: