1. Adult-Only Access to Gaming Areas

All gaming areas within Bellarincourt are strictly restricted to guests who are aged 18 years or older. This requirement is a legal obligation under Queensland legislation and a firm operational policy that we enforce without exception.

1.1 Age Verification

Our staff are trained to request proof of age from any guest who appears to be under 25 years of age before permitting entry to, or continued presence in, a gaming area. Accepted forms of identification include:

• A current Australian driver licence or learner permit bearing a photograph
• An Australian or foreign passport
• An Australian Proof of Age card issued by a state or territory authority
• Any other government-issued photographic identity document that clearly shows date of birth

Guests who are unable to produce satisfactory proof of age will be refused entry. Staff members who decline entry on this basis are acting in accordance with property policy and applicable law, and their decisions are final.

1.2 Responsibility of Adults Accompanying Minors

Adults are responsible for ensuring that minors in their care do not enter or remain in gaming areas. Children and young people must remain in designated family or non-gaming areas of the property at all times. Bellarincourt staff will politely but firmly direct any minor who enters a gaming space to leave immediately.

2. Gaming as a Voluntary, Optional Activity

Participation in gaming at Bellarincourt is entirely voluntary. No guest is ever required, encouraged or pressured to gamble as a condition of accessing any other facility or service at the property. Our hotel, dining, entertainment and event spaces are available to all guests regardless of whether they choose to visit the gaming floor.

We do not offer incentives designed to induce guests to gamble beyond their stated intentions, and we do not target guests with promotional material that conflicts with responsible gambling principles.

3. Setting Time and Spending Limits

One of the most effective ways to keep gaming enjoyable is to decide on your limits before you begin and to stick to those decisions. We encourage every guest to treat the following steps as a routine part of any visit to our gaming floor.

3.1 Before You Play

• Set a money limit. Decide the maximum amount you are willing to spend and treat that amount as the cost of your entertainment for the visit — not as a stake you expect to recover.
• Set a time limit. Decide how long you want to spend gaming and consider setting a reminder on your phone or watch before you begin.
• Leave payment methods behind. Bringing only the cash you have budgeted for gaming, and leaving additional cards or funds secured in your room, removes the temptation to exceed your plan.
• Do not borrow to gamble. Playing with borrowed money — including from credit cards — increases financial risk significantly and can accelerate harm.

3.2 Tracking Your Play

During your session, check in with yourself periodically against the time and money limits you set. If you have reached either limit, honour the decision you made before you started. Our staff are available to assist guests who wish to step away from gaming; asking for help to leave a gaming area is always welcome and will be respected with complete discretion.

3.3 After a Loss

Chasing losses — continuing to play in an effort to recover money already spent — is one of the strongest indicators that a gaming session is moving outside healthy boundaries. If you notice this pattern, treat it as a signal to end the session and take a break.

4. Recognising Warning Signs

Most people who visit gaming facilities do so for entertainment without experiencing any difficulties. However, for some individuals gambling can become a source of stress rather than pleasure. Being aware of certain patterns can help you or someone close to you notice when it may be worthwhile to take a step back.

Recognising any of these patterns in yourself or someone you care about is not a judgement — it is simply information. The sections below describe practical steps that can help.

5. Taking Breaks

Regular breaks away from the gaming floor help you maintain perspective, reassess your limits and make clear-headed decisions. We actively support guests in taking breaks and our staff will never discourage a guest from leaving a gaming area for any reason.

Practical ways to build breaks into your visit include:

• Scheduling a specific time to leave the gaming floor and honour that schedule
• Visiting other areas of the property — the lobby, outdoor spaces or dining areas — before deciding whether to continue
• Stepping outside for fresh air and a brief walk before re-entering any gaming area
• Eating a meal or having a non-alcoholic beverage before making any decision to continue play
• Calling or messaging a trusted person to check in before extending a session

If you find it difficult to leave the gaming floor even when you intend to, please speak to any member of our gaming staff, who can assist you to exit and take a break.

6. Property Self-Exclusion

Bellarincourt operates a self-exclusion programme that allows any guest to request a voluntary ban on their own entry to our gaming areas. Self-exclusion is a powerful and practical tool for anyone who feels that limiting access to gaming at our property would be beneficial.

6.1 How to Apply

To apply for self-exclusion, please speak in person with a member of our gaming management team or our duty manager. Our staff will explain the process, guide you through the necessary steps and ensure that your request is handled with complete confidentiality and respect.

6.2 How It Works

• Self-exclusion applies to all gaming areas at Bellarincourt.
• Your details will be recorded so that our staff can take reasonable steps to identify and remove you from gaming areas if you attempt to return during the exclusion period.
• Exclusion periods are available for defined durations; the details of available periods will be explained to you during the application process.
• Any winnings obtained in breach of a self-exclusion order may be forfeited in accordance with applicable Queensland requirements.

6.3 Revocation

Self-exclusion is designed to be a meaningful commitment. Any request to revoke an exclusion before it expires will be handled in accordance with the conditions explained to you at the time of registration. We encourage guests who are considering revocation to first seek independent support.

6.4 Confidentiality

All self-exclusion requests and related personal information are handled in accordance with our Privacy Policy, which is available at bellarincourt.com/privacy, and with applicable Australian privacy legislation. Information will not be shared beyond what is necessary to administer the exclusion.

6.5 Wider Exclusion Options

Queensland law provides for exclusion schemes that may apply across multiple venues. Our gaming staff can explain these broader options and assist you in accessing information about them.

7. Involving Trusted People in Your Life

Concern about someone else's gambling is something many people face. Family members, close friends and colleagues are often the first to notice changes in behaviour and are well placed to offer meaningful support.

7.1 Starting a Conversation

If you are worried about the gambling behaviour of someone close to you, consider the following approaches:

• Choose a calm, private moment and express your concern from a position of care rather than accusation.
• Use specific observations — changes you have noticed — rather than generalisations.
• Listen without interrupting and acknowledge the person's perspective.
• Offer practical support, such as accompanying them to speak with a professional or attending a support service together.
• Set clear and consistent boundaries about what financial or other assistance you are and are not able to provide.

7.2 Looking After Yourself

Supporting someone affected by problem gambling can be emotionally demanding. It is equally important for friends and family members to seek their own support. Community-based support groups and counselling services are available to those affected by a loved one's gambling, not only to the person who gambles directly.

8. Local Responsible Gambling Resources

Australia has established a network of public authorities, community organisations and independent services dedicated to responsible gambling and the reduction of gambling-related harm. These resources are free, confidential and available to anyone — whether you are concerned about your own gambling, or that of someone you care about.

8.1 How to Access Support

Free and confidential gambling support services are available to Queensland residents and visitors. You can access support in the following ways:

• Speak with our staff. Any member of our gaming floor team or management can provide you with printed information about local support services and can assist you to contact them if you wish.
• Contact your local authority. Queensland state government bodies oversee responsible gambling measures and can direct you to appropriate services and self-exclusion tools applicable in your area.
• Reach out to community support services. Independently operated gambling support organisations operate across Queensland, providing confidential counselling, peer support and practical assistance for individuals and families.

8.2 What to Expect From a Support Service

Gambling support services in Australia are designed to be non-judgmental and accessible. You do not need to reach a point of crisis before seeking support — anyone with a question or a concern is encouraged to make contact. Services are typically available by phone, online and in person, and there is no cost to the individual.

Our responsible gambling information displays, located within and adjacent to gaming areas, provide current details of how to reach local support services from Mackay.

9. Our Commitment to Responsible Gambling

takes its responsible gambling obligations seriously. We recognise that providing a gaming facility carries a duty of care that extends beyond compliance with minimum legal requirements.

9.1 Staff Training

All staff who work in or adjacent to gaming areas at Bellarincourt undertake formal responsible gambling training. This training equips them to recognise signs of distress, to interact with guests sensitively and effectively, and to explain and provide access to all available tools and support.

9.2 Signage and Information

Responsible gambling signage is displayed prominently throughout our gaming areas in compliance with Queensland legislative requirements. Printed materials are available at no cost from the gaming floor and from our front desk.

9.3 Advertising Standards

Any promotional material associated with gaming activities at Bellarincourt complies with applicable Queensland advertising standards for gaming. We do not use advertising that is directed at minors, that misrepresents the nature of gambling outcomes, or that presents gambling as a means of resolving financial difficulty.

9.4 Continuous Improvement

We regularly review our responsible gambling practices in light of evolving community standards, regulatory guidance and feedback from guests. Suggestions or concerns regarding our responsible gambling programme can be directed to our management team.

10. Contact and Further Information

If you have any questions about the information on this page, wish to discuss any responsible gambling matter privately, or would like to begin a self-exclusion process, please contact us using the details below.

All responsible gambling enquiries and self-exclusion requests are treated with strict confidentiality. There is no judgement attached to raising these matters with our team — our staff are here to help.

11. Quick Reference Summary