Privacy Policy
Last updated: 1 July 2025
1. Introduction
(ACN 826 471 395) operates the hotel and casino property known as Bellarincourt, located in Mackay, Queensland, Australia, and maintains the website at bellarincourt.com (the "Website"). In this Privacy Policy, "we", "us" and "our" refer to .
We are committed to protecting the personal information of everyone who visits or interacts with our Website. This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, how long we retain it, and what rights you have in relation to it.
Our practices are governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act, as well as any applicable Queensland privacy legislation. By using our Website, you acknowledge that you have read and understood this Privacy Policy.
2. Data Controller
The entity responsible for your personal information is:
| Legal entity | |
|---|---|
| ACN | 826 471 395 |
| ABN | 58 826 471 395 |
| Registered address | |
| Privacy enquiries | privacy@bellarincourt.com |
3. Personal Information We Collect
We collect personal information only to the extent necessary to provide our services and operate our Website. The categories of personal information we may collect are set out below.
3.1 Information You Provide Directly
- Contact and identity details — full name, email address, postal address and phone number submitted through enquiry forms, reservation-request forms or direct email correspondence.
- Reservation-request details — preferred arrival and departure dates, number of guests, room type preferences, and any special requests you choose to include in your submission.
- Communication content — the content of messages, questions or feedback you send to us through the Website.
- Age verification data — where required in connection with our casino facilities, confirmation that you meet the minimum lawful age of 18 years.
3.2 Information Collected Automatically
When you visit our Website, our servers and analytics tools may automatically record certain technical information about your session, including:
- Internet Protocol (IP) address;
- browser type and version;
- operating system and device type;
- referring URL and exit pages;
- pages viewed, time spent on pages and navigation paths;
- date and time of access;
- cookie identifiers and similar tracking technologies (see Section 5).
3.3 Special-Category Personal Data
We do not seek to collect special-category personal data through our Website. If you voluntarily include such information in a free-text field, we will handle it with heightened care in accordance with applicable law and will not use it for any purpose beyond responding to your specific enquiry.
4. How and Why We Use Your Personal Information
The table below describes the purposes for which we process personal information, together with the corresponding legal basis under the Australian Privacy Principles.
| Purpose | Categories of information used | Legal basis / justification |
|---|---|---|
| Responding to enquiries and processing reservation requests submitted through the Website | Contact details, reservation-request details, communication content | Necessary to take steps at your request prior to entering into a contract, or to fulfil our contractual obligations to you |
| Communicating with you about your enquiry or reservation request, including sending confirmation and follow-up correspondence | Contact details, communication content | Contractual necessity; our legitimate interest in providing responsive customer service |
| Operating, maintaining and improving our Website, including diagnosing technical problems and analysing usage patterns | Device and session data, IP address, cookie data | Our legitimate interest in maintaining a functional, secure and user-friendly Website |
| Complying with legal and regulatory obligations, including Queensland gaming and hospitality requirements | Identity details, age verification data, any relevant communication records | Legal obligation under applicable Australian and Queensland law |
| Protecting the security and integrity of our Website and systems, and preventing fraud or other unlawful activity | Device data, IP address, usage logs | Our legitimate interest in safeguarding our systems and visitors; legal obligation |
| Sending you promotional communications about Bellarincourt's facilities and offers where you have consented to receive them | Contact details, communication preferences | Your consent; you may withdraw consent at any time (see Section 9) |
We will not use your personal information for any purpose that is incompatible with the purposes described in this Policy without first notifying you and, where required, obtaining your consent.
6. Disclosure of Personal Information
We do not sell, rent or trade your personal information. We may share personal information only in the following circumstances.
6.1 Service Providers
We engage third-party service providers to assist us in operating our Website and delivering our services. These providers act on our instructions and are contractually required to protect your personal information and not use it for their own purposes. Categories of service providers include:
- website hosting and cloud infrastructure providers;
- Website analytics platform providers;
- email and communication platform providers;
- IT support and cyber-security service providers.
6.2 Legal and Regulatory Disclosure
We may disclose personal information to government authorities, regulators, law enforcement agencies or courts where we are required or permitted to do so by law, or where disclosure is necessary to protect our legal rights or the safety of individuals.
6.3 Business Transfers
In the event of a merger, acquisition, restructure or sale of all or part of our business, personal information we hold may be transferred to the relevant successor entity. We will take reasonable steps to ensure that any successor entity honours the commitments made in this Privacy Policy.
7. Overseas Disclosure
Some of our service providers may store or process personal information on servers located outside Australia. Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to that information.
Where we transfer personal information internationally, we do so pursuant to contractual data-protection obligations, recognised adequacy determinations or other appropriate safeguards consistent with APP 8 of the Privacy Act 1988 (Cth). Overseas recipients may be located in countries including the United States and the European Economic Area, depending on which service providers we engage from time to time.
By submitting personal information through our Website, you acknowledge that your information may be transferred overseas for processing in accordance with this Policy.
8. Retention of Personal Information
We retain personal information for no longer than is necessary to fulfil the purposes for which it was collected, or as required or permitted by law. The table below provides indicative retention periods.
| Category of information | Indicative retention period | Reason |
|---|---|---|
| Enquiry and reservation-request records | 7 years from the date of the enquiry or stay | Accounting and tax record-keeping requirements under Australian law; potential legal claims |
| Marketing-consent records | Until consent is withdrawn, plus 3 years thereafter | Demonstrating compliance with consent requirements |
| Website analytics and log data | Up to 26 months in aggregated or pseudonymised form | Website performance analysis and security monitoring |
| Cookie preference records | Up to 13 months or until preference is updated | Honouring your consent choices on return visits |
| Legal correspondence and dispute records | 7 years from resolution of the matter | Legal obligations and limitation periods |
When personal information is no longer required, we will take reasonable steps to destroy or de-identify it securely.
9. Security of Personal Information
We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification and disclosure. Our security measures include:
- transmission of data over encrypted connections (TLS/HTTPS) between your browser and our Web server;
- access controls that limit access to personal information to authorised personnel who require it to perform their duties;
- regular review of our information security practices and systems;
- contractual obligations on service providers to maintain appropriate security standards.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you become aware of any security concern in relation to your personal information, please contact us promptly at privacy@bellarincourt.com.
If we become aware of a data breach that is likely to result in serious harm to affected individuals, we will comply with our mandatory notification obligations under Part IIIC of the Privacy Act 1988 (Cth) (the Notifiable Data Breaches scheme), including notifying the Office of the Australian Information Commissioner (OAIC) and affected individuals as required.
10. Your Rights and Choices
Subject to applicable law, you have the following rights in relation to the personal information we hold about you.
10.1 Access
You have the right to request access to the personal information we hold about you. We will respond to access requests within 30 days. We reserve the right to charge a reasonable fee to cover the cost of providing access where permitted by the Privacy Act 1988 (Cth). We may decline to provide access in certain circumstances permitted by law, and if we do so we will give reasons.
10.2 Correction
If you believe that personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may request that we correct it. We will take reasonable steps to correct the information or, if we disagree that the information requires correction, we will note your request alongside the relevant record.
10.3 Withdrawal of Consent
Where we process your personal information on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time by:
- clicking the unsubscribe link included in any marketing email we send you; or
- contacting us at privacy@bellarincourt.com.
Withdrawal of consent does not affect the lawfulness of any processing carried out before withdrawal.
10.4 Complaints
If you have a concern about how we handle your personal information, please contact us in the first instance so we have the opportunity to address it (see Section 12). We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Post: GPO Box 5218, Sydney NSW 2001
- Online complaint form available on the OAIC website
11. Casino Facilities and Responsible Gambling
Our property includes casino facilities accessible to guests who are 18 years of age or older. The Queensland Office of Liquor and Gaming Regulation (OLGR) publishes publicly available guidance on responsible gambling practices, self-exclusion tools and complaint pathways for Queensland gaming venues. You can access these resources through the OLGR website at business.qld.gov.au.
Personal information we collect in connection with our casino facilities (including age verification data) is handled in accordance with this Privacy Policy and any applicable gaming legislation.
12. How to Contact Us
For any enquiries about this Privacy Policy, to make an access or correction request, or to raise a privacy concern, please contact our Privacy Officer:
| Privacy Officer | |
|---|---|
| privacy@bellarincourt.com | |
| Postal address |
Privacy Officer |
We aim to respond to all privacy enquiries within 5 business days of receipt.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our Website.
We encourage you to review this Privacy Policy periodically. Your continued use of our Website after any update constitutes your acknowledgement of the revised Policy.
14. Governing Law
This Privacy Policy is governed by the laws of the Commonwealth of Australia and the State of Queensland. Any dispute arising in connection with this Policy is subject to the exclusive jurisdiction of the courts of Queensland, Australia.